These Terms and Conditions set out the basis on which Man With Van Knightsbridge provides removal, transport, loading, unloading, and related moving services for domestic and commercial customers. By making a booking, confirming an estimate, or allowing the service to begin, the customer agrees to these terms. These conditions are intended to be clear and fair, while also protecting both the customer and the service provider throughout the moving process.

Throughout this document, references to "we", "us", and "our" mean the service provider operating under the name Man With Van Knightsbridge. References to "you" and "your" mean the customer, including any person acting on the customer’s behalf. These terms apply to all standard moving work, man and van bookings, small removals, furniture transport, and similar services unless otherwise agreed in writing.

The agreement between the parties is formed when a booking is accepted by us, whether that acceptance is given by email, text message, phone confirmation, or any other written record. Any quotation provided before booking is based on the information supplied at that time. If the actual job differs materially from the information given, we may revise the price, timing, or scope of service to reflect the changed circumstances.

We aim to provide a professional Knightsbridge man with a van service that is efficient, respectful, and suitable for a wide range of moving requirements. However, all services are subject to availability, vehicle capacity, access conditions, traffic, parking restrictions, and safety considerations. Customers are responsible for ensuring that the information they provide is accurate and complete before the booking is confirmed.

1. Booking Process

Bookings may be made through the channels we make available from time to time. To complete a booking, you must provide the relevant details needed to assess the work, including the collection and delivery addresses, preferred dates and times, the type and approximate volume of items, access limitations, and any special handling requirements. For a man with van in Knightsbridge service, accurate information is especially important where access, parking, lift use, or loading restrictions may affect the job.

Once details are received, we may provide an estimate or quotation. An estimate is based on the information supplied and may change if the job takes longer, requires extra labour, involves more items, or includes circumstances not disclosed in advance. A quotation may be fixed or variable depending on the nature of the service. Any assumption, limitation, or condition attached to the quote forms part of the booking agreement.

The customer is responsible for checking the booking details carefully before confirming. This includes verifying dates, times, addresses, floor levels, access arrangements, and any item list provided. If changes are needed after confirmation, we will try to accommodate them, but changes are subject to availability and may affect the price. Man With Van Knightsbridge services are not deemed confirmed until we have accepted the booking and, where applicable, received any required deposit or advance payment.

On the scheduled day, you must ensure that someone authorised to make decisions is available at pickup and delivery, unless we have agreed otherwise. If no one is present, or if access is not available, we may have to wait, reschedule, or treat the job as a failed attendance. Any extra time, waiting time, redelivery, storage, or reattempt costs arising from such issues may be charged to you.

2. Payments

Unless agreed otherwise, payment is due in accordance with the terms stated in the quotation or invoice. We may request a deposit, full prepayment, or payment on completion depending on the nature of the booking and the level of risk involved. Accepted payment methods may vary, and the customer must ensure that payment can be made by the agreed method without delay.

Any prices quoted are based on the information provided and may not include parking fees, congestion-related charges, tolls, additional labour, dismantling, packing materials, long carries, stair carries, waiting time, or other supplementary costs unless expressly stated. Where extra charges arise, we will explain the reason for them. A Knightsbridge man and van booking may also incur revised charges if access conditions or item volume differ from what was originally declared.

Invoices must be paid in full by the due date stated on the invoice or booking confirmation. If payment is not made on time, we reserve the right to charge interest and reasonable recovery costs to the extent permitted by law. We may also suspend future services, refuse delivery, or withhold further work until overdue sums are settled. Any dispute about an invoice must be raised promptly and in good faith.

We are not responsible for delays in card processing, bank transfer delays, or any charges levied by a third-party payment provider or financial institution. If a payment is reversed, declined, or charged back without valid reason, the customer remains liable for the outstanding amount and any associated costs. The customer must ensure that they have authority to use the chosen payment method and that funds are available.

3. Cancellations and Amendments

The customer may cancel or amend a booking by giving reasonable notice. Where cancellation is made sufficiently in advance and we have not incurred material costs, a refund of any deposit or advance payment may be available, subject to the terms of the booking. However, if we have already allocated staff, reserved a vehicle, or incurred costs, those sums may be retained or charged. For a Man With Van Knightsbridge service, the closer the cancellation is to the booked date, the more likely it is that charges will apply.

Cancellations made at short notice, including on the day of service, may be charged in full or in part, depending on the circumstances and losses incurred. If you are delayed and request a later start time, we will try to assist where possible, but this is not guaranteed. If you request a significant change to the booking, such as a new address, additional stops, or a larger load, we may treat the revised request as a new booking or apply an amended rate.

We reserve the right to cancel or reschedule a booking if performance becomes impossible, unsafe, unlawful, or commercially impracticable due to events outside our reasonable control. This may include severe weather, road closures, vehicle breakdown, staff illness, access restrictions, or circumstances that create a health and safety risk. In such cases, we will aim to notify you as soon as reasonably possible and may offer a rearranged date where feasible.

4. Liability and Customer Responsibilities

We will exercise reasonable care and skill in carrying out the services. However, our liability is limited to the extent permitted by law. We are not responsible for losses arising from inaccurate information provided by the customer, pre-existing faults, inadequate packing by the customer, fragile items not declared as fragile, or items that are inherently vulnerable to damage. Customers should ensure that all valuable or delicate items are properly protected and declared before the service begins.

The customer remains responsible for securing goods that are not being moved, removing hazards, protecting floors or property where appropriate, and ensuring safe and lawful access to premises. If items require specialist handling, lifting equipment, disassembly, or extra personnel, you must tell us in advance. We may refuse to move items that are unsafe, prohibited, excessively heavy, poorly packaged, or likely to cause injury or damage.

Except where required by law, we are not liable for indirect, consequential, or economic losses, including loss of profits, business interruption, missed appointments, or delayed occupancy. Where liability cannot be excluded, it is limited to the value of the affected service or the amount reasonably covered by our applicable insurance, whichever is lower, subject to any statutory rights you may have as a consumer.

If our team is asked to move items through tight spaces, narrow staircases, lofts, or other restricted areas, we may decline if we consider the risk unacceptable. We will not be liable for damage caused by pre-existing instability, defective fittings, improperly installed items, or unsuitable access routes. Any estimate of time is approximate and not guaranteed, as moving work can be affected by traffic, parking, loading conditions, and customer readiness.

5. Waste, Disposal, and Environmental Compliance

We may, where agreed, remove unwanted items, packaging, or other materials as part of a moving service. All waste handling must comply with applicable UK laws and regulations, including rules governing carriage, transfer, recycling, and lawful disposal. We will not agree to remove waste that is hazardous, contaminated, illegal, or likely to require a specialist licence or authorisation unless we have expressly confirmed that we are permitted to do so.

The customer must fully disclose the nature of any waste or discarded items before the service starts. This includes electrical items, mattresses, paint, chemicals, solvents, sharp objects, and any material that may be regulated as controlled waste. We may refuse to transport or dispose of any item that breaches waste regulations or poses a risk to health, safety, the environment, or our legal compliance. A man with van Knightsbridge service does not automatically include waste clearance unless this is expressly stated in the booking.

Where waste is accepted, the customer may be charged additional fees for loading, segregation, disposal, recycling, or transfer documentation. Ownership of waste items transfers only to the extent permitted by law and only when we have agreed to accept them. The customer warrants that any waste handed over is lawfully theirs to dispose of and does not contain prohibited substances or items requiring specialist treatment. We may request details or evidence relevant to lawful disposal.

6. Insurance, Claims, and Complaints

We maintain insurance cover appropriate to the services we provide, but customers remain responsible for arranging any additional cover they consider necessary. For higher-value goods, we strongly recommend that you notify us in advance and, where appropriate, arrange your own goods-in-transit protection. Insurance cover may be affected if items are not packed properly, if the customer participates in loading without consent, or if the item type has not been disclosed.

Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable time after the service. You may be asked to provide photographs, proof of value, item descriptions, packaging details, and evidence of the alleged incident. We will review claims fairly and in accordance with these terms, but no item should be assumed to be covered unless it falls within the scope of the applicable insurance and legal obligations.

Complaints should be raised promptly so that we can investigate and, where appropriate, remedy the situation. We will not be responsible for claims where the customer has failed to provide timely notice, has disposed of evidence, or has continued to use a damaged item in a way that worsens the loss. Any settlement offered will be made without admission of liability unless required by law.

7. Events Outside Our Control

We are not liable for delays or failures caused by events outside our reasonable control. This includes, without limitation, acts of God, fire, flood, strike action, civil disturbance, severe weather, road traffic incidents, public authority restrictions, power outages, pandemic-related disruption, or sudden unavailability of essential resources. In such circumstances, performance may be suspended, delayed, or rearranged without breach of contract.

If an event outside our control affects a booking, we will use reasonable efforts to resume performance or arrange a new date. Neither party will be liable for losses caused solely by such an event, provided that the affected party takes reasonable steps to mitigate the impact. Any money already paid will be handled in line with the specific circumstances, the services performed, and any costs already incurred.

8. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute that cannot be resolved amicably. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Nothing in these Terms and Conditions affects your statutory rights as a consumer where those rights cannot be excluded or limited by agreement. By booking or using Man With Van Knightsbridge services, you confirm that you have read, understood, and accepted these terms. These Terms and Conditions apply together with any written quotation, invoice, or booking confirmation issued for the relevant service.