Terms and Conditions

Man with Van Knightsbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Knightsbridge provides removal and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Man with Van Knightsbridge, the provider of removal and related services.

Customer means any individual, business, or organisation that books or uses the services of the Company.

Services means any removal, man and van, loading, unloading, packing, unpacking, transportation, or related services provided by the Company.

Goods means all personal belongings, furniture, equipment, and other items that are the subject of the Services.

Contract means the agreement between the Customer and the Company comprising these Terms and Conditions and any confirmed booking details.

2. Scope of Services

The Company provides man and van and removal services primarily within Knightsbridge and surrounding areas, including loading, transport, and unloading of Goods, as well as related handling services as agreed at the time of booking.

The precise scope of the Services, including the collection and delivery addresses, date and time, number of operatives, size of vehicle, and any additional services, will be set out in the booking confirmation provided to the Customer.

The Company reserves the right to sub-contract part or all of the Services to carefully selected third parties, while remaining responsible for the performance of the Contract, except where otherwise stated.

3. Booking Process

Bookings can be made by the Customer through the Company’s accepted communication methods. When making a booking, the Customer must provide accurate information, including but not limited to the following.

Full collection and delivery addresses.

Access details at both locations, including floor number, lifts, parking restrictions, and distance from vehicle to property.

An accurate description and approximate volume of Goods to be moved.

Any particularly heavy, bulky, fragile, or high-value items.

Any special handling requirements or restrictions.

A booking is not confirmed until the Company has accepted the booking request and issued a booking confirmation, which may be subject to receipt of a deposit or pre-payment where required.

The Customer is responsible for checking the booking confirmation and promptly notifying the Company of any errors or omissions. The Company will not be liable for any loss arising from incorrect or incomplete information provided by the Customer.

4. Customer Responsibilities

The Customer must ensure that they, or a responsible representative, are present at the collection and delivery addresses for the duration of the Services, unless otherwise agreed in writing.

The Customer is responsible for.

Ensuring that all Goods are properly packed, secured, and ready for transport if packing services have not been booked.

Ensuring that all fragile items are clearly marked and secured.

Disconnecting and preparing appliances and equipment prior to removal, including defrosting refrigerators and freezers.

Obtaining all necessary permissions, permits, and authorisations required for access and parking at both collection and delivery addresses.

Ensuring that the Goods do not include any prohibited or dangerous items, including but not limited to flammable, explosive, corrosive, or illegal substances.

The Customer must ensure that all passageways, staircases, lifts, and access routes are clear and safe for the Company’s operatives to use. The Company reserves the right to refuse to carry out work if it considers that access is unsafe or unsuitable.

5. Pricing and Quotations

Prices may be quoted on an hourly rate or a fixed price basis, as specified at the time of booking. Unless expressly stated otherwise, quotations are based on the information provided by the Customer and on normal access conditions.

The Company reserves the right to revise or add charges if.

The information provided by the Customer was incomplete or inaccurate.

Additional items or services are required that were not included in the original quotation.

There are significant delays outside the Company’s control, including but not limited to waiting for keys, restricted access, or lack of parking, resulting in extra time being required.

Access is more difficult than indicated, for example due to long carrying distances, limited access roads, or unsuitable staircases.

Additional charges may also apply for congestion charges, tolls, parking fees, or fines incurred as a direct result of instructions or omissions by the Customer.

6. Payments

Unless otherwise agreed in advance, payment is due either in full in advance of the Services, or immediately upon completion of the Services on the same day.

The Company accepts payment by the methods it specifies from time to time. The Customer must ensure that cleared funds are available when payment is due.

For longer or larger moves, the Company may require a deposit or staged payments as a condition of confirming the booking. Any required deposit amount and due date will be communicated to the Customer during the booking process.

If payment is not made on time, the Company reserves the right to.

Refuse to start or continue the Services until payment is received.

Charge interest on any overdue sums at the statutory rate permitted by applicable law, accruing daily until payment is received in full.

Retain Goods under a lien until all outstanding sums have been paid, and if necessary arrange for storage at the Customer’s cost.

7. Cancellations and Amendments

If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.

Cancellations received more than 48 hours before the scheduled start time of the Services may be made without charge, unless a non-refundable deposit was expressly agreed.

Cancellations received within 24 to 48 hours of the scheduled start time may incur a cancellation fee of up to 50 percent of the quoted price, at the Company’s discretion.

Cancellations received less than 24 hours before the scheduled start time, or failure of the Customer to be present or ready at the arranged time, may incur a cancellation fee of up to 100 percent of the quoted price.

Any amendments to the booking, such as date, time, addresses, or scope of work, are subject to availability and may result in revised pricing. The Company is not obliged to accept amendments and may treat substantial changes as a cancellation and new booking.

8. Delays and Access Issues

The Company will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, weather, or other circumstances beyond the Company’s control.

The Company will not be liable for any indirect loss or consequential loss arising from delays, such as loss of earnings, missed appointments, or additional third-party charges.

If the Company is delayed at collection or delivery due to access problems, waiting for keys, incomplete packing, or other reasons outside its control, it may charge additional waiting time at the applicable hourly rate.

9. Excluded Items

The following items must not be included in the Goods unless expressly agreed in writing in advance.

Hazardous materials, including gas cylinders, flammable liquids, explosives, and chemicals.

Perishable or temperature-sensitive goods, including food, plants, and living creatures.

Illegal items or items obtained unlawfully.

Valuables such as money, jewellery, important documents, antiques, or items of exceptional value.

The Company accepts no responsibility or liability for any prohibited or excluded items included in the Goods without its express agreement. The Customer will be solely responsible for any loss, damage, or legal consequences arising from such items.

10. Liability for Loss and Damage

The Company will take reasonable care when handling, loading, transporting, and unloading the Goods. However, the Company’s liability is subject to the limitations set out in this section.

The Company will not be liable for.

Normal wear and tear, or minor cosmetic damage, particularly to items with pre-existing defects.

Damage arising from poor or inadequate packing by the Customer where packing services were not provided.

Damage to Goods that are inherently fragile, poorly constructed, or not suitable for transport.

Loss or damage where the Customer or a third party has assisted in loading or unloading and such assistance contributed to the loss.

Electrical or mechanical derangement of appliances or equipment, unless there is clear evidence of physical impact caused by the Company.

To the extent permitted by law, the Company’s total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed the cost of repair or replacement of the affected item, and shall in no event exceed a reasonable limit proportionate to the value of the Service provided.

The Customer must notify the Company of any visible loss or damage as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services. The Customer must allow the Company reasonable opportunity to inspect and investigate any claim.

11. Property Damage

The Company will take reasonable care to avoid damage to property, including walls, floors, doors, and fixtures, during the provision of the Services.

The Company will not be liable for.

Damage resulting from moving large or bulky items through tight or awkward spaces when the Customer has requested that such items be moved despite advice that damage may occur.

Damage to driveways, garden paths, or other surfaces caused by the weight or movement of vehicles where such surfaces are not of suitable construction.

Indirect or consequential losses arising from any property damage.

Any claim for property damage must be reported to the Company as soon as reasonably practicable and supported by photographs and a description of the circumstances.

12. Waste and Disposal Regulations

The Company is not a licensed waste carrier for general household or commercial refuse unless expressly stated. The Company will not remove or dispose of waste, rubbish, or prohibited items that fall outside the scope of normal removal services.

Where the Company agrees to remove unwanted items, the Customer confirms that they are the legal owner or have permission to dispose of those items. The Customer is responsible for ensuring that any items designated for disposal do not include hazardous or regulated waste.

The Company will comply with applicable waste and environmental regulations. The Customer agrees not to request or insist upon any disposal method that would breach such regulations. Any costs, fines, or penalties arising from the Customer’s instructions or misrepresentations will be the responsibility of the Customer.

13. Insurance

The Company maintains appropriate insurance cover in connection with the operation of its vehicles and services, in accordance with applicable laws and industry practice.

It is the Customer’s responsibility to arrange additional insurance for high-value or particularly fragile items if required, and to ensure that any existing household or business insurance provides sufficient cover during the move.

14. Force Majeure

The Company will not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure results from events beyond its reasonable control, including but not limited to adverse weather, road closures, accidents, strikes, civil unrest, or acts of government.

In such circumstances, the Company will use reasonable endeavours to perform the Services as soon as reasonably practicable, but will not be obliged to refund charges where part of the Service has already been provided.

15. Termination

The Company may terminate the Contract or suspend the Services with immediate effect if.

The Customer commits a serious breach of these Terms and Conditions.

The Customer behaves in an abusive, threatening, or unsafe manner towards the Company’s staff.

The Company reasonably believes that continuing the Services would be unlawful or unsafe.

In the event of termination by the Company due to the Customer’s breach, the Customer will remain liable for all charges incurred up to the date of termination and any reasonable costs arising from the termination.

16. Data Protection and Privacy

The Company will collect and process personal data about the Customer, such as name, address, and contact details, solely for the purposes of administering bookings, providing Services, handling payments, and fulfilling legal obligations.

The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to deliver the Services, process payments, or comply with legal requirements.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements, whether oral or written.